Returns & Exchanges

Due to the perishable nature of our fresh-baked brownies, we are unable to accept returns or exchanges. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please immediately inspect your brownies for any shipping damage or quality concerns while the product is still fresh.

• 2.
  Document Issues

  Take clear photos of the damaged packaging and the product itself to help our team verify the issue with our shipping partners.

• 3.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and the photos you captured.

• 4.
  Resolution Process

  Our team will review your claim within 2 business days and arrange for a fresh replacement batch or a digital gift card for future use.